Candle care

Here is a collection of common Candle Care tips and musts. If these do not answer your question please contact us at help@kookaburraliving.com and we'll be glad to assist you. 

How long should I burn my candles for?

Your first burn should be either three hours or until a full melt pool (the wax has melted all around the candle jar). After that, you shouldn't burn candles for more than three hours at a time for best results.

Wick Care

To ensure that your candle burns cleanly and evenly everytime, ensure that you always trim your wicks to around 0.5mm before every burn including the first burn. Not trimming your wicks can cause smoke, carbon build ups and your candle won't burn efficiently. Our Wick Trimmers are perfect for easily and accurately trimming your wicks everytime!

How should I extinguish the Candle?

Try to never blow out your candles as it can splatter wax outside the candle. There are Candle Snuffers and Wick Dippers. We at Kookaburra Living LOVE and sell Wick Dippers as they so easy to use, you just grab the wick with the hook and dip it into the wax and then gently move it back to its original position, no smoke, very clean. Candle Snuffers can cause a fair bit of smoke.

Safety Musts

  • Never allow children or pets near lit candles.
  • Never burn a candle near a flammable, heat sensitive or porous surface/item including the lid.
  • Never use the lid to extinguish the candle.
  • Never move a candle whilst it is burning.
  • Don't let the flame burn against the glass and stop burning the candle when it is about 1cm from the bottom of the jar to prevent damage to the jar.
  • Always burn a candle on a suitable surface that can safely absorb heat.
  • Never leave a burning candle unattended.
  • Keep a burning candle away from draughts and any electical applicances.
  • Don't burn our Sampler Pack Tealight candles for more than 1-1.5 hours at a time and never leave them unattended. If they're left burning for too long, they can overheat and the PVC container can melt.

Storage

Candles are heat and sunlight sensitive, so if you plan to store you candle, ensure that the lid is on it and keep it somewhere cool, dry and away from any direct sunlight.

My candle has these white, ‘wet’ spots visible through the jar, is my candle defective?

Not at all, this is called ‘Frosting’ and is completely normal with 100% natural vegan soy wax candles. As we don’t add in paraffin wax or any other additives to our candles to keep them as natural and clean as possible, sometimes they frost and what that means is that when the wax cools in the glass jar, in some areas, the wax might not completely adhere to the glass, causing the white, ‘wet’ spots. This doesn’t mean that your candle will burn differently or that it is defective in anyway at all. There are ways around this, but we want to keep our candles as natural and chemical free as possible. Should you have any further questions about frosting, please contact us at info@kookaburraliving.com .














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