Due to the weight and fragility of our ceramics we are not able to include them in free shipping at this time. If you are interested in ordering larger amounts and/or special orders, please contact us for proper shipping quotes.
Frequently Asked Questions
Here is a collection of common questions our customers have. If these do not answer your question please contact us at email@example.com and we'll be glad to assist you.
Why are ceramics not included in free shipping?
Are all your products made in Australia?
Yes! We strive for our products to be as natural and ethically sourced as possible. All products are sourced locally and ensured the best quality by our staff. Many Kookaburra Living Products are also Australian Made Campaign verified as 'Australian Made' and 'Product of Australia'.
Will my product match the photos on the store?
Mostly. As our products are all handmade they may slightly differ from the product images shown in our store.
Do you ship internationally?
How quickly will my order be sent out and how long will shipping take?
We aim to have your order shipped out within two business days of placing it. As for shipping times, we generally will ship with Australia Post Parcel Service to keep costs down and because they now offer carbon neutral shipping. Once sent, you’ll receive tracking information for your order. If you do require expedited shipping, please contact us once you’ve placed your order and we can quote you on upgrading to Express Shipping.
NOTE: DUE TO COVID-19, SHIPPING TIMES HAVE GENERALLY BEEN PUSHED OUT FROM WHAT THEY USED TO BE SO IT MAY TAKE A FEW EXTRA DAYS TO RECEIVE YOUR ORDER. YOU’LL BE ABLE TO TRACK YOUR ORDER AT ALL TIMES THOUGH.